Frequently Asked Questions
Here are the frequently asked questions. Nevertheless, contact us if you have any unanswered questions and we will answer them as soon as possible.
How do we determine the prices for our services?
Prices are determined by three things: quantity, garment style, and design. The higher the quantity the less it cost to print. As for garment style, it would cost more for Bella Canvas shirt compared a Gildan Ultra Cotton shirt. However, you also have the option of bringing your own garments, and this does not affect the normal cost of screen printing and embroidery. As for design, it will be less costly if fewer ink colors and number of locations were to be printed.
How can I order for the service?
An order can be placed through email or phone. You can also order at our office.
What is the minimum order that can be placed?
There is no minimum order. However, when you order higher quantities from us, you get cost-effective service. Resultantly, we recommend that you order a minimum of 20 pieces.
Is it possible to order different shirt sizes?
Yes, it is possible. You can place an order for varying shirt sizes even if you need just one quantity of a specific size. However, this is subjected to the limit of quantity of sizes the manufacturer allows. But if the manufacturer requires ordering a certain amount of shirt, we will let you know.
Can I place an order for different shirt colors?
Of course, you can. However, the ink colors must remain the same to avoid additional charges.
How can I access your catalog?
Our catalog is available online 24/7 for you to check and it is found here, http://www.zoomcats.com/catalog/fernandos-screen-printing-inc. A printed copy can also be accessed or requested at our office.
What are the types of apparels do you offer?
Hoodies, V-neck, tank tops and crewnecks are just some of the types of apparels we offer. For more details, check out our online catalog. In case you cannot find a type of apparel you like, get in touch with us and we will try to find your desire apparel. Additionally, you can bring your own garment.
What ink techniques are you capable of printing?
Plastisol to soft hand plastisol, metallic inks, water based inks, reflective ink, discharge, and foil are the different ink techniques we are capable of printing.
What is your maximum print size?
At Fernando’s Screen Printing, the maximum print size we can do is 14”x17”. Nevertheless, you can contact us if you need larger prints.
What is the turnaround time for your prints?
After approving the artwork and receiving a deposit, our turnaround time is 5-7 business days. Additional turnaround time may be needed for orders with add-ons. However, if your deadline is short, notify us when placing the order, to be able to deliver within your deadline.
What are the types of fabric you are capable of printing on?
We are capable of printing on fleece, polyester, cotton, blends and other fabrics. Nonetheless, there may be a need for us to test some fabrics to be certain if they can be printed on.
What are the kinds of printing can you do?
We can do simulated process, index printing, spot printing, and 4 color process.
What are the locations I can print on?
Printing can be done on almost any locations of the shirt including sleeve, full back, full front, left front chest, right front chest, shirt labels, and side print. Please feel free to contact us if you have a certain place you want us to print.
How much do I have to pay for Screen Preparation and Setup fee?
The Screen Preparation and Setup fee entails the costs of setting up the film positive, the screens, and putting them in place. $15 is to be paid for each spots color. Contact our office if you need 4 color process, index printing, and simulated process.
How much do I have to pay for art preparation fee?
The artwork preparation involves recreating your artwork into a vector, and each design costs $35. However, this fee will cater for one design based on your instructions if you do not have an artwork. You will have to pay an additional charge of $25 if you need a second design. Notably, it is a one-time fee. However, if the design requires changes that are different from color changes and spelling corrections, additional charges apply.
If I were to reorder, would I enjoy any deduction in fees?
If you are reordering without changing your design, you will not be charged for the art preparation fee. Similarly, if you reorder within 90 days, there is no need to pay for the screen preparation and setup fee. Nevertheless, orders must be more than 100 pieces.
After making payment for the screen preparation and set up fees, do I own the screens?
No. Your payment is only meant for using the screens. Resultantly, the screens are cleaned after completion of your job and used for other jobs.
What are the requirements of your artwork?
We require that the artwork should be presented in Adobe Photoshop or Adobe illustrator format. It should be presented as a vector or with separated layers. If you don’t have the artwork, don’t worry one of our artists can turn your idea into the artwork or use your image to design the artwork.
Do I have to make full payment for my order?
No. You are only required to deposit 50% of the full payment at the start of the printing. However, you are expected to pay the balance when picking up your printing order.
After ordering and depositing for a design, can I cancel my order?
Yes, you can cancel your order. However, the cancellation should be made as quickly as possible. In case we have started production of the order before cancellation, you will be liable for any time, work, and expenses done before your cancellation.
Can screen printing be done on a hat?
Yes, it can. However, embroidery is usually done instead. We are able to use different techniques such as 3D embroidery to give it more pizzazz.
What is the cost of your embroider digitizing and set up fee?
For your first-time order, we charge a $35 digitizing and set up fee. However, when you reorder you would only be responsible for a $15 set up fee.
Can you help me with embroidering my logo that has 6 colors?
Definitely, we are capable of embroidering more than 12 colors.
Do you offer contract printing?
Yes, we offer contract printing. For more information, contact us.
Why do you offer such exceptional services?
Our experience, expertise, and training are behind how exceptional our services are.